*What do I do if my group numbers are different from the booking request numbers?
A small number adjustment is allowed. Plus or minus 2 people is fine, just let us know well in advance. If the adjustment is more than that, you need to seek special permission from our office. Our accommodation is limited, so large adjustments cannot always be granted. Also, because of our remote location our kitchen needs to order food well in advance. If the group size drops closer than 15 days prior to trip, you will be charged for the original number. If the group size increases there will be an additional charge of $20.00 for every extra person.
*What do I do if I do not know all of the information requested?
Send us what you can. Where you do not have the required information, make a note of when we can expect to receive this information from you. It is important that we receive all of this information at least three weeks in advance of your trip. Please take the initiative to communicate your information with us, we would much rather spend our resources planning fantastic activities for your arrival rather than on requesting information.
*Why is the information requested so important?
Our Centre is heavily used. We have limited beds and are often completely full. This is why your group numbers and gender break down are so important to us. We want to ensure that everybody has an appropriate and comfortable place to sleep. Our centre is also very isolated. We receive supplies only once a week and must place our order a week prior to that. We are able to meet the needs of almost any special diet, but we do need advanced notice in order to plan. Our isolation also means that medical resources are limited. We must be informed of any allergies in order to assess that this is an appropriate travel destination for the participant. Anybody who may require hospitalization is advised by the Red Cross to stay at home. We also need this information in order to plan your itinerary!